store policy

1. General

  1. ​For purposes of these General Terms and Conditions and elsewhere on the website, "We Do Creations" means We Do Partnership. We Do Partnership head office is located in Sea Point, Cape Town, South Africa; email address:

2. Application

  1. These General Terms and Conditions will apply to any and all agreements and legal relations pursuant to which We Do Partnership acts as supplier of items.

3. Product specifications; pricing; typographical errors

  1. We Do Partnership will not be required to execute an order or compensate a buyer for any loss if We Do Partnership made an error when presenting the item, formulating its characteristics or stating its price, and

  • it should have been clear to the buyer that such involved a printing error; or 

  • if the buyer should not, under the circumstances, have reasonably relied on We Do Partnership delivering quoted item, with stated characteristics, at this price.


4. Prices

  1. Products sold by We Do Partnership are billed in Rands and include VAT.

5. Market

  1. Items are currently delivered to buyers in the Republic of South Africa. Purchase agreements are concluded with natural persons not acting in the course of a profession or business only. Therefore any VAT charged will not at any time be refunded.

6. Costs of Delivering the Items

  1. All prices of the items posted on the website are exclusive of delivery costs.

  2. Delivery costs will be stated separately when settling the order and may vary daily and for each order.

7. Delivery and Delivery Period

  1. We Do Partnership shall endeavour to supply the items ordered, provided that We Do Partnership has such items in stock, to the delivery address within 5 - 10 working days of the order confirmation and the required receipt of payment. Prior to delivering an order, the buyer may be contacted to verify the correctness of the order. This may cause some delay in delivery. When registering, buyers must state a telephone number on which they can be reached during the day (such as their number at work or a mobile phone number), so that the delay, if any, will be as short as possible.

  2. The delivery periods referred to above are of an indicative nature only. Should any order not be delivered within 30 days, the buyer will be entitled to cancel the order at no charge.

  3. We Do Partnership shall arrange delivery by post or dispatch orders in any other way, at We Do Partnership sole discretion. Note that a signature will be required for receipt of all residential deliveries.

  4. We Do Partnership may dispatch the delivery in parts, however, any extra costs for such additional deliveries will be borne by We Do Partnership.

8. Payment

  1. Payment is accepted via credit card (Visa or Mastercard), Discovery Miles, eBucks, SnapScan, Zapper, and direct transfer. Online credit card transactions will be acquired for We Do Partnership via PayFast. Customer details will be stored by We Do Partnership separately from card details which are entered by the client on PayFast’s secure sites. We Do Partnership takes all reasonable steps to scrutinise all transactions to prevent attempted fraud and a transaction may be refused if We Do Partnership is not satisfied with its legitimacy.

9. Agreements of Sale

  1. Placing an item in a shopping basket, or adding it to a wishlist without completing the purchase cycle, does not constitute an agreement of sale between We Do Partnership and the purchaser. Users cannot hold We Do Partnership liable if such items are not available when the purchase cycle is completed; and We Do Partnership may remove such an item from the shopping basket if no stock is available. An agreement of sale between We Do Partnership and a user only comes into effect if and when a credit card authorisation is received from the issuing bank. We Do Partnership reserves the right to refuse to accept and/or execute an order without giving any reasons. We Do Partnership also reserves the right to in its sole discretion cancel orders in whole or in part as circumstances dictate, in which event We Do Partnership shall only be liable to refund monies already paid by the user.

10. Returns / Refunds Policy

  1. We Do Partnership shall return products or refund customers in accordance with Sections 55 and 56 of the Consumer Protection Act 68 of 2008 and its Returns/Refunds Policy set out below.

  2. Products may not be returned unless the incorrect product has been supplied or the product is damaged or faulty upon delivery. In such an instance We Do Partnership will exchange the product on condition that 
    (i) the product is returned in its original condition - including packaging, documentation, warranty cards, manuals and accessories and 
    (ii) the customer returns the product within seven days of receipt and confirms same by sending a written notice to (within abovementioned seven day period).
    (iii) All returns must be shipped freight (and insurance) prepaid. The onus is on the customer to ensure that the goods returned are received by We Do Partnership within 10 days of written notice. On receipt and acceptance of returned product We Do Partnership will make all reasonable effort to exchange said product, but if replacement is not possible We Do Partnership will refund the purchase price, including delivery cost. Such amount will be refunded within 30 days of cancellation, beginning on the day written notice was given.

  3. Products damaged on delivery - Should a product be damaged in any way or missing any parts or accessories at the time of delivery, please notify us within 3 days by logging a return with Breakages not reported within 3 days will not be refunded.
    The faulty product will be collected from you at no charge. Once we have inspected the product and validated your return, we will repair/replace the product as quickly as possible (if such a repair is possible/if we have the same product in stock with which to effect a replacement).
    If we are unable to repair or replace the product, we will credit your account with the purchase price of the product (note: a cash refund can be requested in lieu of store credit if preferred).
    What constitutes a defect? Any material imperfection in the manufacture of a product or any characteristic of a product which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.
    The following will NOT be regarded as defects and will not entitle you to a return under this Section 10.3:
    -faults resulting from normal wear and tear
    -damage arising from negligence, user abuse or incorrect usage of the product
    -damage arising from electrical surges or sea air corrosion
    -damage arising from a failure to adequately care for the product
    -damage arising from unauthorised alterations to the product
    -incorrect door sizes supplied by you
    -​where the specifications of a product, although accurately described on the website and generally fit for its intended purpose, do not suit you

11. Standard Warranty Policy

  1. We Do Partnership provides a 6 month warranty on all products sold on its website against defects or poor quality from the date of delivery. 

  2. Where a product has a supplier's warranty that extends beyond the 6 month Standard Warranty, such product can be returned within the extended supplier warranty period after delivery of the product. Please note that any extended supplier warranty is subject to the terms and conditions of the supplier or manufacturer. These are usually stated in a brochure or leaflet inside or on the product packaging. It is your responsibility to make yourself aware of any such terms and conditions.

12. Special Promotions

  1. Every effort is made to feature all products shown on any sales promotional material. However, should a specific product become unavailable for any reason, We Do Partnership reserves the right to use that product image for all promotional elements without the guarantee of selling that product on the day.

13. Applicable Law

  1. This site is hosted, controlled and operated from the Republic of South Africa and therefore governed by South African law.

14. Personal Data

  1. We Do Partnership shall take all reasonable steps to protect the personal information of Users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000.

  2. We Do Partnership will store the data provided by buyers in a data file. Such data will be used to execute buyers' orders and will be kept as long as necessary to handle any complaints about the execution of an order. No data will be passed on to third parties if such should jeopardise the buyer's privacy.

15. Changes To Agreement

  1. We Do Partnership may, at its sole discretion, change this agreement or any part thereof at any time without notice.

16. Intellectual Property Rights

  1. All the content, trademarks and data on this web site, including but not limited to, software, databases, text, graphics, icons, hyperlinks, private information, designs and agreements, are the property of or licensed to We Do Partnership and as such are protected from infringement by local and international legislation and treaties.

17. Domicilium

  1. We Do Partnership chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature Sea Point, Cape Town, 8005